Building a High-Reliability Organization (On-Demand)
This webinar is designed to guide community health centers in developing a center of high reliability, where safety, quality, and patient-centered care are prioritized. Participants will learn the principles and practices of high-reliability organizations (HROs) and how to implement strategies for patients and staff.
The AAFP has reviewed this Program Development and Performance Improvement Strategies to Improve Patient Engagement and Safety training and deemed it acceptable for AAFP credit. The term of approval is for one year. Participants should claim only the credit commensurate with the extent of their participation in the activity.
This live session is approved for 0.75 AAFP Elective credits. Elective credits are available for physicians, physician assistants, nurses, nurse practitioners, and medical assistants. Attendance at the entire live training and the submission of a post-training evaluation are required to receive credit.
On-Demand training is not eligible for CME.
Presenters
Jenene R. Washington, MD, MBA, FAAP
Founder and Chief Executive Officer
Dr. Jenene Washington is a physician executive who has over twenty (20) years of healthcare experience and over fifteen (15) years of success in practice management, practice transformation and operational excellence of healthcare organizations.
Dr. Washington has a passion for serving underserved communities and has worked as a practicing pediatrician and clinical leader in Federally Qualified Health Centers. She has held roles Chief of Pediatrics, Associate Chief Medical Officer, Director of Patient Centered Services, and Chief Medical Officer. In these roles, she managed multidisciplinary medical practices that included primary care specialties, obstetrics/gynecology, School-based health, and behavioral health.
Dr. Washington is the Founder and Chief Executive Officer of Renaye James Healthcare Advisors, a boutique healthcare consultant group that works with healthcare practices and partners to transform them into high performing, high quality organizations. Her team implements new programs, obtains funding, attains accreditations, improves care processes to help organizations realize gains in revenue, quality, and patient loyalty.
Dr. Washington has degrees in Chemistry (BS), Medicine (MD), and Medical Services Management (MBA). She is a certified Project Management Professional (PMP), a PCMH – Certified Content Expert and Lean/Six Sigma Green-Belt Trained.
Nancy McLean, MHSA, BSN, RN
Senior Advisor, Regulatory Compliance and Quality, Renaye James Healthcare Advisors
Nancy McLean is a Regulatory Compliance & Quality Senior Advisor at Renaye James Healthcare Advisors and a Hospital/Nursing Home Executive with over twenty (20) years of progressive leadership in the healthcare field. She has demonstrated successful outcomes in hospital, ambulatory, and long-term care organizations.
Nancy is an expert in assisting practices obtain successful regulatory survey outcomes; she has contributed to successful accreditation surveys for TJC, CMS, DNV, and NCQA of organizations with 50 to 900 beds as well as ambulatory practices. She has had nursing directorships for several departments including the emergency department, critical care units, pediatrics, endoscopy suites, medical surgical units, intermediate care units, and rehabilitation units. In addition, she has managed over 30 off-site ambulatory clinics and service lines, including primary and specialty care practices with 250 FTEs and expense budgets of over $5 million.
Nancy has also excelled at developing high-functioning teams. She is a Team STEPPS Master Trainer and she has implemented tools to assist organizations on the path to high reliability. Additionally, Nancy is an accomplished speaker having numerous presentations on quality, risk, high reliability organizations, and The Joint Commission.
Nancy earned her Bachelor of Science in Nursing at Wayne State University and a Master of Health Services Administration at The University of Michigan, School of Public Health.